Cosmos Sport SA, member of JD Sports Fashion Plc, founded in September of 1982. First store opened in Heraklion-Crete and since then the network expanded 95 further physical stores in Greece & Cyprus, 5 retail brands (JD Sports, Cosmos Sport, Sneaker10, Slamdunk, Rundome) 8 on-line shops and thousands of happy customers in Greece and Cyprus. Cosmos Sport is a constantly growing omnichannel company with a strong passion for sportswear, street style and limited items. Our team consists of 1700+ highly skilled, self-motivated young people, who love sports and have a passion for innovation! We are proud that Cosmossport.gr is now the No1 on-line store in the industry also selling abroad, having been awarded for 7 consecutive years as the best online sports shop in the country in e-volution Awards. We are excited being a preferred partner for global brands like Nike, Adidas, Reebok in the SEE.

We are looking for a talented and passionate E- Satisfaction Team Leaderr for our HQs at Heraklion, Crete.

The Customer Experience Team Leader leads and supervises a team of customer service agents to ensure efficient operations and exceptional service delivery. They assign tasks, monitor performance, and provide guidance and support to team members. Responsible for maintaining quality standards and fostering a positive team culture, they handle escalated customer issues and ensure prompt resolution. Collaborating with other departments, they help align customer service efforts with organizational goals. Additionally, they may assist in training new team members and contribute to improving overall team performance and effectiveness in delivering outstanding customer experiences.

Responsibilities

• Supervising day-to-day operations, assigning tasks, monitoring performance, and providing guidance and support to team members.
• Always ensuring that the feedback provided is shared with both the team's management and any other department involved.
• Responsible for ensuring that customer inquiries and issues are handled promptly and effectively, maintaining quality standards, and fostering a positive and collaborative team culture.
• Assist in training new team members and escalating complex issues to higher management.
• Team leaders also handle all customer inquiries with a focus on anything that may escalate.

• Desirable studies in higher education institution/ TEI/ IEK
• Desirable work experience in a similar position in call center or customer support or sales
• Excellent written and spoken communication skills
• Good knowledge of English language
• Familiarity with computer use (internet, social media etc.)
• Strong communication skills
• Team spirit
• Ability to identify client needs
• Self-motivation and responsibility
• Love for sports and well being

• Competitive compensation package & performance bonus
• Career development opportunities & education programs
• Health & wellness programs to keep you active
• One day off, part of our "parents’ day off" program
• Generous employee discount in all our brands (JD Sports,Cosmos Sport, Sneaker10, Slamdunk, Rundome)
• Up to 75% discount at the European University of Cyprus (face-to-face or online attendance)
• Extras, discounts and perks - Being a valued member of Cosmos Sport team means a lot to us! We offer a variety of 100+ cool extras! Link here 

At Cosmos Sport, we are committed to providing a great place to work for all of our people, without regard tο race, religion, color, sex, national origin, age, sexual orientations, genders, or disability.