About Us

TherapyNotes is the go-to superhero for behavioral health Practice Management and EHR software! Our top-notch SaaS solution handles scheduling, billing, documenting, telehealth, and more so clinicians can focus on awesome patient care.

We're a dynamic team of pros who love to innovate and push the envelope, keeping our software cutting-edge. Join us, and let's revolutionize behavioral health software together while making a real difference!

Description

We are seeking an experienced and detail-oriented Technical Writer to create, manage, and enhance documentation that empowers our users—from therapists and administrators to technical stakeholders. This role requires a mix of strong communication skills, technical acumen, and a user-centered mindset. You’ll collaborate closely with product managers, engineers, customer support, and other cross-functional teams to deliver high-quality content that aligns with user needs and company standards.

Responsibilities

• Create and maintain a variety of documentation assets including product release notes, application user guides, knowledge base articles, and tutorials for a wide range of customer personas.
• Become a Subject-Matter Expert (SME) for TherapyNotes products by deeply understanding the application and customer workflows through collaboration, research, and data analysis.
• Apply best practices in document structure and visual hierarchy to ensure materials are well-organized, engaging, and easy to navigate.
• Craft timely, accurate, and user-friendly status updates through blog posts, in-app messages, and other formats during system events or outages.
• Review and edit existing documentation to ensure clarity, consistency, grammatical correctness, and alignment with brand and style guidelines.
• Proactively identify opportunities to improve documentation processes, propose innovative approaches, and shape the future of our documentation efforts.

Requirements

• Bachelor's degree in English, Technical Writing, Communications, or a related field.
• At least 3 years of experience in technical writing for software applications.
• Outstanding writing, editing, and proofreading skills.
• Clear, concise communication style with a focus on usability and readability.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Strong interpersonal and communication skills to gather information from cross-functional teams.
• Experience with (or willingness to learn) tools such as HubSpot, Zendesk, JIRA, and Confluence.
• Adaptability in a fast-paced, evolving environment, with the ability to remain calm and focused under pressure.
• Plus: Experience in the healthcare or behavioral health industry.
• Plus: Familiarity with basic HTML5 and CSS3 for formatting documentation or managing web-based content.

Benefits

• Competitive salary - $63,000-$97,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program

Equal Opportunity Employer Statement & Applicant Rights
TherapyNotes LLC is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to providing a workplace free of discrimination and harassment.For more information about your rights under federal employment laws, please review the following:

• Know Your Rights: Workplace Discrimination is Illegal
• Family and Medical Leave Act (FMLA): Employee Rights Under FMLA

If you require a reasonable accommodation during the application process, please contact humanresources@therapynotes.com.

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4/16/2025