INTRACOM TELECOM is a global telecommunications systems and solutions vendor, recognized as a market leader for over 40 years. At the forefront of innovation in wireless access and transmission, we offer a competitive software portfolio alongside a comprehensive range of professional services across multiple technology domains.

Our mission is to shape the future through technology, with human capital as the key driver of success in today's fast-paced business environment. Our highly skilled professionals are instrumental in realizing our vision and delivering high-quality solutions to our global clientele.

As part of our continued expansion, we are seeking a Technical Support Engineer – NMS Systems to join our skilled international team. This position offers the opportunity to work on high-availability Network Management Systems (NMS) supporting transport and fixed wireless networks, deployed in real-world customer environments across the globe.

The successful candidate will provide technical support for NMS applications used in managing both in-house and third-party telecom systems—spanning mobile backhaul and fixed wireless access infrastructures. You will participate in the deployment, configuration, and operational support of NMS platforms for international clients, contributing to both reactive troubleshooting and proactive system enhancements.

Responsibilities:

• Provide hands-on technical support for NMS systems in telecom transport and access networks
• Participate in the deployment, configuration, and validation of NMS platforms (on physical or virtual infrastructure)
• Diagnose and resolve technical issues related to application, server, and database performance
• Support international project implementations remotely or on-site, ensuring smooth integration and operation
• Interface with engineering teams to escalate complex issues and improve product robustness
• Maintain clear documentation on configurations, procedures, and known issues
• Stay current on emerging tools, trends, and technologies in NMS and telecom system management

• University or Technical Education degree in Electrical Engineering, Electronics, Computer Engineering, or Computer Science
• Hands-on experience with server setup (physical and virtual environments)
• Practical knowledge of SQL and experience with database administration (PostgreSQL, MySQL, or Oracle)
• Strong understanding of Linux systems and command-line tools
• Fluency in English, both written and spoken
• Availability and willingness to travel internationally for project-related activities
• Strong problem-solving mindset with a detail-oriented, analytical approach
• Adaptable, proactive, and able to manage multiple responsibilities under tight deadlines
• Eager to learn and grow in a fast-paced, technically complex environment

Desired skills:

• Experience as a Support Engineer for NMS systems or application servers
• Experience in scripting languages for system, software testing and verification purposes
• Basic knowledge in Telecommunications / Networking
• Proficiency with Microsoft Office tools, particularly Excel
• Fluency in a second foreign language (e.g., Spanish, French, Russian, Italian)

Personal Attributes:

• Customer-centric attitude with strong communication and interpersonal skills
• Ability to work both independently and within cross-functional teams
• Calm and focused under pressure, with a structured approach to troubleshooting
• Committed to delivering high-quality results and exceeding expectations

INTRACOM TELECOM offers an excellent working environment that fosters team spirit, collaboration, and continuous learning. Career progression is based on performance, and we provide competitive remuneration aligned with our core belief: "Our competitive advantage is our human capital."

Additional benefits include:
✔ A company-provided bus service for employee convenience.
✔ Continuous training and professional development to stay ahead of technological advancements.
✔ An equal opportunity workplace that values diversity, ensuring fair treatment regardless of ethnicity, nationality, religion, disability, gender, sexual orientation, union membership, political affiliation, or age.