This role is for one of the Weekday's clients

Min Experience: 4 years

Location: Bangalore

JobType: full-time

We are looking for a Technical Account Manager (TAM) to drive customer success by bridging the gap between our advanced AI platform and enterprise clients. As a trusted advisor, you will help customers unlock the full potential of agentic AI solutions, ensuring seamless product adoption, retention, and growth. This role is ideal for a strategic thinker with strong technical expertise and exceptional relationship-building skills who thrives in a high-impact environment.

Key Responsibilities:

Customer Engagement & Success

• Build and maintain strategic relationships with enterprise clients, acting as a trusted advisor.
• Understand customer needs, business objectives, and technical challenges to align AI solutions effectively.
• Conduct regular business reviews to track KPIs, ensure value realization, and drive continuous adoption.
• Collaborate with Customer Success, Sales, and Product teams to enhance customer satisfaction and loyalty.

Customer Onboarding & Product Adoption

• Lead customer onboarding, ensuring seamless deployment and integration with existing systems.
• Conduct training sessions to educate users on product features, functionalities, and best practices.
• Monitor product usage, proactively addressing roadblocks to ensure successful adoption and engagement.

Retention, Growth & Account Expansion

• Drive customer retention by understanding usage patterns and proactively mitigating risks.
• Identify upselling and cross-selling opportunities to expand product utilization within existing accounts.
• Work closely with the sales team on renewals, contract negotiations, and account growth strategies.

Issue Resolution & Customer Advocacy

• Serve as the primary point of contact for technical escalations, collaborating with engineering and support teams for swift resolution.
• Champion the customer’s voice internally, providing feedback to Product and Engineering teams to influence the product roadmap.
• Balance customer needs while aligning with overall business objectives.

Strategic Guidance & Industry Expertise

• Leverage deep knowledge of AI, enterprise systems, and industry trends to provide strategic guidance to customers.
• Recommend tailored solutions and best practices to maximize customer ROI.
• Share industry insights, use cases, and success stories to establish thought leadership in AI.

Required Skills and Qualifications:

•  Experience: 5+ years in a Technical Account Manager, Customer Success, or Solutions Architect role within Enterprise SaaS or AI platforms.
•  Technical Expertise: Strong understanding of AI technologies, cloud services, and enterprise integrations.
•  Customer Engagement: Proven track record of building strategic relationships with enterprise customers in complex, high-stakes environments.
•  Problem-Solving & Strategic Thinking: Strong analytical skills to identify customer pain points, develop strategic solutions, and drive business value.
•  Communication Skills: Excellent verbal and written communication, with the ability to simplify complex technical concepts for diverse stakeholders.
•  Customer-Centric Mindset: Passionate about delivering value and building long-term customer success stories.
•  Adaptability & Ownership: Ability to thrive in a fast-paced startup environment with a high degree of ownership, urgency, and action-oriented mindset.