Technical Account Manager needed in Vancouver, British Columbia, Canada

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Technical Account Manager

Company: WORKHUB AGENCY

Job Location: Vancouver, British Columbia, Canada

Job Type: FULL_TIME - (HYBRID)

Job Salary: 0 USD per month.

Date Posted: April 06, 2025

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Job Description

LōD Technologies is hiring a Technical Account Manager to support and grow our customer relationships. In this role, you’ll be the go-to technical point of contact for a portfolio of accounts — helping new customers onboard, supporting their needs, guiding feature adoption, and ensuring they get consistent value from our platform.This is a high-impact, customer-facing role at the intersection of technical support, onboarding, relationship management, and product feedback. You'll collaborate closely with engineering, product, and sales — acting as the voice of the customer and a key partner in our growth.What You'll Be DoingOwn the onboarding process for new customers — from setup and training to first successRespond to technical questions and troubleshoot issues as they ariseAct as the main point of contact for assigned accounts — driving engagement, usage, and satisfactionMonitor account health and proactively identify risks or opportunitiesGuide customers through product updates, feature rollouts, and best practicesCollect feedback and feature requests; communicate them clearly to product and engineeringCoordinate cross-functionally to resolve issues quickly and accuratelyAssist with renewals, expansions, or sales conversations where needed What We're Looking For3–5 years in a customer-facing technical role (TAM, solutions engineer, customer success, or support)Comfortable working with technical products, APIs, and operational teamsStrong communicator who can explain complex ideas clearly to different audiencesOrganized and proactive — able to manage multiple accounts and competing prioritiesA team player who collaborates well across product, engineering, and salesBonus: Experience in infrastructure, energy systems, data centers, or B2B SaaS Why Join UsJoin us at an exciting early stage, where you'll have the opportunity to shape how we support and expand our customer base. As the company grows, so can your role—whether in advanced technical support, customer success leadership, or a hybrid TAM-sales position. Our centrally located Coal Harbour office offers a modern, thoughtfully designed workspace, along with complimentary breakfast three days a week and lunch twice a week, fostering a collaborative and dynamic work environment.If you love solving real problems for real users and want ownership from day one, we’d love to talk.

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