Job Overview:

As a Team Member at Miss J's Cafe, you will be the face of the cafe, responsible for providing excellent customer service, preparing food and beverages, and maintaining a clean and welcoming environment for guests. This position requires individuals who are enthusiastic, reliable, and enjoy working in a fast-paced setting, ensuring that each customer has a positive experience.

Key Responsibilities:

1. Customer Service: 

• Greet customers with a friendly and welcoming attitude.
• Take customer orders accurately and efficiently, both in-store and at the drive-thru (if applicable).
• Address customer concerns, complaints, and special requests in a professional and positive manner.
• Ensure customers receive their orders promptly and that the order is correct.
• Create a positive atmosphere for customers by offering a great experience and showing attentiveness.

2. Food & Beverage Preparation: 

• Prepare food and beverages according to Miss J's Cafe’s menu standards and recipes.
• Operate kitchen equipment such as coffee machines, blenders, and ovens, following safety guidelines.
• Ensure all food items are prepared fresh, presented beautifully, and served at the proper temperature.
• Follow proper food safety and sanitation practices at all times.

3. Maintaining Cleanliness: 

• Keep the work area, kitchen, and dining areas clean, organized, and sanitized during the shift.
• Regularly wipe down surfaces, clean dishes, and maintain a clutter-free environment.
• Follow all sanitation procedures, including proper storage of ingredients and cleaning of kitchen equipment.
• Maintain the cleanliness of the restroom and common areas to meet health and safety standards.

4. Cash Handling & Register Operations: 

• Operate the cash register, processing payments accurately (cash, credit cards, or mobile payments).
• Provide customers with correct change and ensure accurate transactions.
• Assist in balancing the register and following company cash handling procedures.
• Help with closing out the register at the end of the shift.

5. Teamwork & Collaboration: 

• Work as part of a team to ensure smooth operations and excellent service during shifts.
• Support fellow team members when needed, especially during busy times.
• Communicate effectively with other team members to ensure that customer orders are fulfilled accurately and efficiently.

6. Health & Safety Compliance: 

• Follow all health and safety regulations, including proper food handling, sanitation, and cleanliness.
• Adhere to company guidelines for personal hygiene, uniform standards, and food safety practices.
• Report any safety hazards or maintenance issues to the management team immediately.

7. Other Duties as Assigned: 

• Assist with opening and closing procedures as needed.
• Help with restocking supplies such as cups, lids, napkins, and ingredients.
• Perform any other duties assigned by the Shift Lead, Assistant Manager, or Restaurant Manager.

Qualifications:

•  Experience: 
• Previous experience in customer service or food service is preferred but not required.
• A positive attitude and eagerness to learn.
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•  Skills: 
• Excellent customer service skills and a friendly demeanor.
• Ability to communicate effectively with both customers and coworkers.
• Ability to work efficiently and multitask in a fast-paced environment.
• Basic math skills for handling cash and processing payments.
• Ability to follow instructions and company procedures.
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•  Education: 
• High school diploma or equivalent preferred but not required.
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•  Physical Requirements: 
• Ability to stand for long periods and perform physical tasks.
• Ability to lift up to 25-30 pounds as needed.
• Ability to work in a fast-paced, high-energy environment.