Sinch provides innovative mobile messaging solutions that help businesses of all sizes – from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as healthcare, education, retail, and utilities. With offices across Australia, United States, United Kingdom, and New Zealand, Sinch is the number one choice for easy and engaging business messaging.

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

The Ecosystems Domain within Sinch MessageMedia is dedicated to empowering businesses by enhancing relationships with their customers through intuitive and seamless cross-platform workflows. This role sits within a dynamic team leading the creation and expansion of innovative systems designed to amplify the integration capabilities of our messaging platforms. The team independently designs, builds, and maintains its software solutions, continually striving to deliver a consistent, robust, and superior user experience.

In this position, you will have ownership of your work from design and implementation through rigorous testing, deployment, and ongoing post-release analysis. You will actively monitor and utilize critical performance metrics, such as error rates, server load, and response times, to drive continuous improvements, enhance product excellence, and ensure customer satisfaction.

Key responsibilities:

• Design and deliver high-performance solutions capable of scaling effectively in production environments.
• Evaluate and communicate optimal solution strategies clearly to your team.
• Collaborate closely within a Scrum framework, actively participating in grooming, planning, retrospectives, and contributing insights for continuous improvement.
• Deeply understand and address customer usage patterns and software requirements.
• Leverage AWS technologies to efficiently build, deploy, and manage production-ready projects.
• Provide critical support during incident management and collaborate proactively with the team to resolve production issues promptly and effectively.

The successful candidate will possess the following skills and attributes:

• Experience in Java, TypeScript, React, and JavaScript development.
• Hands-on experience with AWS, including familiarity with commonly used services.
• Strong understanding of CI/CD best practices, with proven experience in deployment automation.
• Solid experience in building and consuming RESTful APIs, ensuring proper security and scalability.
• Ability to diagnose and resolve production issues under pressure.
• Experience working in an Agile development environment, demonstrating adaptability and a continuous improvement mindset.
• Proven ability to work independently, exhibiting ownership and initiative. You are a proactive problem-solver with keen attention to detail, excellent communication skills, and a proven ability to collaborate effectively within diverse teams.
• You are adaptable, quickly learning new languages and domains as needed. You confidently embrace ownership of tasks, even in unfamiliar areas.
• You balance creativity with practicality, recognizing when to innovate and when structure is required. Beyond coding, you understand the importance of solution design, planning, documentation, monitoring, automation, and incident management.
• Nice to have experience with publishing to the third-party marketplaces. 

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

We value our team by offering;

• WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
• PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
• CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
• TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
• TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.