• Customer-first mindset with a proven ability to build relationships and earn trust across all levels of an organization.
• Strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs.
• Excellent communication and storytelling skills, especially when presenting to executive stakeholders.
• Experience identifying expansion opportunities and working with Sales or AM teams to close them.
• Proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities.
• Comfortable managing change and navigating complex org structures.
• At least 3 years prior experience in Customer Success or equivalent history of driving customer outcomes, retention and revenue growth
• Familiarity with software development, QA, or DevOps environments is a plus

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

•  Attractive compensation package 
•  Generous time-off 
•  Flexible work arrangements 
•  Vibrant international working environment 
•  Premium healthcare coverage: For both you and your loved ones;
•  Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.