Job Title: Senior Business Systems Analyst
Location: Washington, DC
Employment Type: Full-Time

About Us:
DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Purpose:
The Senior Business Systems Analyst will be responsible for enhancing and maintaining our UKG ProWFM systems, focusing on the Timekeeper, Accruals, and Activities modules. This role demands a seasoned professional capable of leading cross-functional workshops, documenting business requirements, and delivering high-impact solutions in workforce and timekeeping systems management.

• Serve as the subject matter expert for UKG ProWFM systems, particularly the Timekeeper, Accruals, and Activities modules.
• Gather, analyze, and document business requirements from stakeholders across multiple departments.
• Lead workshops and sessions to capture and validate functional and technical requirements.
• Develop business cases and provide actionable recommendations to optimize workforce system processes.
• Collaborate with project managers to define testing and implementation plans, identifying risks and mitigation strategies.
• Utilize JIRA for backlog management, issue tracking, and test case documentation; create custom workflows as necessary.
• Partner with business users to define acceptance criteria and ensure all testing aligns with these requirements.
• Create and maintain process maps, workflows, and Requirements Traceability Matrices (RTMs).
• Conduct regression and interface testing, focusing on integrations with SAP, Maximo, and other enterprise tools.
• Ensure compliance with organizational policies, procedures, and quality standards.
• Support the adoption of new tools and processes by influencing business stakeholders and providing training or documentation as needed.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Extensive experience with UKG ProWFM systems, including hands-on experience in the Timekeeper, Accruals, and Activities modules.
• Strong background in Scrum/Agile methodologies, testing, and quality assurance.
• Experience with system integrations, particularly with platforms like SAP and Maximo.

Technical Skills and Qualifications:

• Expertise in JIRA for project and issue management.
• Demonstrated ability to lead and facilitate cross-functional workshops.
• Proficiency in creating detailed business analysis documentation and workflows.
• Knowledge of business process improvement techniques and strategies.