Competency

• Bachelor’s degree in business, Marketing, or a related field preferred.
• Minimum of 2+ years of experience in sales, sales operations, project management, or market analysis.
• Experience in the travel or hospitality industry, particularly within the cruise sector, is a significant plus.
• Familiarity with the cruise industry and luxury travel products, particularly knowledge of Crystal Cruises, is highly advantageous.
• IT or coding experience is a plus.
• Proficiency in Microsoft Office Suite and CRM software is desirable.

Skills/Qualifications: 

• Strong communication and interpersonal skills to effectively engage with travel agency partners and internal stakeholders.
• Problem-solving oriented, with the ability to address challenges and identify opportunities and priorities for improvement.
• Ability to develop, analyse, and create tactical and strategic reports for territory management and business development.
• Technology and data-driven mindset with proficiency in using online tools and new platforms for reporting creation and data management.
• Detail-oriented with excellent organizational skills to manage a team and individual performance.
• Adaptability and willingness to travel as necessary.

Physical Demands

Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, the telephone, and other office equipment.

Expected Hours of Work

The position is full-time and frequently requires working additional time outside of normal business hours.