About ThoughtFull:

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description of Client Success Lead

ThoughtFull is hiring a Sales Lead to establish market leadership in Malaysia, Singapore, and Hong Kong, while driving strategic sales expansion across Asia. You’ll build a scalable sales foundation to support growth and operational excellence, and lead a high-performing, collaborative team that takes ownership and consistently delivers on revenue targets. 

What you will do: 

• Define and execute the sales strategy that would enable the sales team to meet its sales objectives and targets  

• Build deep, on-the-ground knowledge of each target market to inform sales strategy, prioritize customer segments, and identify growth levers.  

• Drive pipeline growth by proactively sourcing new business through relationships, networking, and multi-channel outbound strategies.  

• Put in place process and structures to scale ThoughtFull’s business growth, including sales manuals, sales collaterals and process flows  

• Identify talent and skill gaps, then recruit, train, and mentor to build a collaborative, high-performing, and scalable sales team—consistently driving individual and team quota achievement  

• Collaborate closely with Marketing to ensure a steady pipeline of high-quality leads, aligning on targeting, messaging, and conversion goals  

• Manage lead tracking, reporting, and sales systems such as CRM and automation to support performance visibility and efficient workflows.  

• Work with the leadership team to review and optimize sales processes, using performance data and KPIs to inform decisions and improve execution.  

About You:

• 7-10 years’ experience in large enterprise sales to HR stakeholders preferred.  

• Proven track record of building and scaling sales engines from the ground up, preferably in startup or high growth environments.  

• Strong leadership and management skills, with a demonstrated ability to hire, develop, and lead collaborative, high-performing sales teams.  

• Highly data- and process-driven, with the ability to design scalable systems that achieve sustainable and consistent business outcomes.  

• Comfortable shaping go-to-market strategies and setting up new distribution channels.  

• Thrives in fast-paced, dynamic environments with evolving priorities.  

• Skilled in cross-functional collaboration to drive an excellent client experience across the customer journey.  

• Ability to think creatively and develop novel solutions  

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.