The Role

We are looking for an energetic, highly motivated Spend Payment Operations Analyst to engage with and support Ottimate clients on a daily basis.  You'll engage with customers, providing email/phone/zoom support to answer client inquiries related to payment transactions on our Spend platform.  You will interface with other Ottimate teams including Onboarding, Risk & Fraud, Product, and Engineering while providing world class client service.

What You'll Do

• Client Support:
• Troubleshoot client inquiries related to spend card card transactions, spend card settings, and reconciliation
• Process Improvement:
• Contribute to all spend-support related workflows and identify internal tool enhancements that would increase efficiencies for the spend payment operations team.
• Prioritize customers' support requests based on service priority and professional judgment
• Cross-functional Collaboration:
• Serve as a feedback loop from clients about potential product enhancements
• Serve as an escalation point for any client inquiries requiring further involvement from other Ottimate Teams 
• Collaborate with banking partners to resolve issues and support customers
• Client Relationship Management:
• Develop client relationships and identify opportunities to deliver more value to specific accounts

• Self-motivated personality, excellent problem-solving skills, and very detail-oriented in daily work
• Quick learner with the ability to juggle competing priorities in a fast-paced environment
• Exposure with SaaS offerings and interest in supporting client relationships
• Familiarity with customer service software (e.g. Freshdesk, Zendesk, Jira, etc.)
• Exposure to Fintech platforms and payment workflows (e.g. credit card, ACH, & check)
• Excellent verbal and written communication skills
• Excellent verbal and written communication skills in English (required).
• Education: Bachelor’s degree in Business, Finance, or related field (preferred)
• Experience: 1-2 years experience in payment processing, client services, and/or SaaS Products

Ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.