Operations Manager needed in Singapore, Singapore, Singapore

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Operations Manager

Company: WORKHUB AGENCY

Job Location: Singapore, Singapore, Singapore

Job Type: FULL_TIME - (HYBRID)

Job Salary: 0 USD per month.

Date Posted: April 05, 2025

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Job Description

About TerrificTerrific is a specialised digital systems integration consultancy helping independent professional service firms grow through connected technology systems and workflow automation. As a HubSpot and Zapier solutions partner, we simplify operations and enhance client experiences for businesses across Singapore, Australia, New Zealand, and Hong Kong. We're a small but growing business currently establishing our presence in Singapore with ambitious growth plans for 2025.The RoleWe are seeking a strategic Operations Manager to drive operational excellence across our growing business. This role sits at the intersection of client delivery, team effectiveness, and business performance, ensuring that our systems, processes, and people work together seamlessly to deliver exceptional value. As an early team member in our Singapore operation, you'll have the unique opportunity to shape our systems and processes from the ground up. This is an ideal role for someone who thrives in a startup environment and wants to grow with a company. This role sits at the heart of our business, ensuring smooth day-to-day operations while supporting our consultants and leadership. The ideal candidate will be a proactive self-starter who can manage multiple priorities and contribute to the growth of our business.Growth StageWe're currently a small team in the early stages of our Singapore expansion. Rather than joining an established corporate structure, you'll be helping build our operational foundation. This means fewer layers of management, more direct impact, and the chance to wear multiple hats as we scale.Work ArrangementThis is primarily a remote position (90% remote work) with occasional in-person requirements for key meetings and tasks in Singapore. As this role involves working with local regulatory bodies and requires deep understanding of Singapore business practices, we are seeking candidates who are Singapore Citizens or Permanent Residents.Key ResponsibilitiesStrategic Business OperationsHelp establish our operational infrastructure as we grow from a small team to our next phase of developmentDevelop and implement operational frameworks that support our growth objectivesDesign and optimize internal workflows to maximize team efficiencyCreate scalable processes that maintain quality as we expandSupport leadership with strategic planning and business development initiativesFinancial AdministrationOversee accounts payable and receivable processesManage client invoicing cycles and payment follow-upCollaborate with external accountants on financial reportingTrack project budgets and profitability metricsPrepare financial analyses to inform business decisionsClient Success & Delivery SupportImplement systems to monitor and enhance client satisfactionEstablish standardised project documentation and delivery frameworksEnsure CRM data accuracy and completeness across client engagementsSupport the development of service delivery metrics and reportingTeam EnablementCoordinate resource allocation across client projectsSupport consultant onboarding and professional developmentFoster a culture of knowledge sharing and continuous improvementIdentify and implement tools and technologies that enhance team performanceCompliance & Risk ManagementEnsure adherence to Singapore regulatory requirementsMaintain corporate records and documentationManage relationships with government agencies and professional bodiesDevelop and maintain risk management protocols Required Experience & Skills2-4 years of operations management experience, preferably in professional servicesStrong analytical skills with experience translating data into actionable insightsExcellent organizational abilities with exceptional attention to detailProficiency with financial management processes and systems (eg. Xero)Experience with CRM platforms and project management toolsAdvanced skills in Google Workspace and/or Microsoft OfficeOutstanding written and verbal communication abilitiesDemonstrated ability to work autonomously and take initiativePreferred QualificationsExperience in a consulting environment or professional services firmKnowledge of HubSpot, Zapier, and Monday.com or ClickUpUnderstanding of digital marketing and sales processesFamiliarity with Singapore business regulations and compliance requirementsBackground in process improvement or business transformation Competitive salary based on experienceRemote-first work culture with flexibility and autonomyClear path for career advancement in a growing businessOpportunity to shape operational systems from the ground upCollaborative and innovative team environmentProfessional development and continuous learning opportunities

About WORKHUB AGENCY

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