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Officer - Customer Care

Company: ZainCash

Job Location: Baghdad, Baghdad Governorate, Iraq

Job Type: FULL_TIME - (ON_SITE)

Date Posted: April 06, 2025

External

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Responsibilities

  • Respond promptly and professionally to incoming customer or agents' inquiries in person, by telephone, website chat, social media channels, or by email.
  • Maintain an updated knowledge of the organization's products, services, and customer service policies.
  • Document customer interactions when necessary, compiling documents and forwarding information to interested departments.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
  • Check the customer's account information and complete the account registration process.
  • Assist clients by teaching them how to use the application and services and answering any questions they may have.
  • Participate in training opportunities provided by the organization or by outside entities.
  • Perform other duties required by direct manager

If opportunity doesn’t knock, build a door.

“Milton Berle”
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