A Management Information Systems (MIS) Analyst plays a critical role in supporting business operations by gathering, analyzing, and interpreting data to facilitate decision-making and enhance organizational performance. The position involves working closely with internal stakeholders, management teams, and external partners to ensure accurate, timely, and actionable insights are delivered.

Main Accountabilities:

• Gathering and analyzing data to monitor business performance
• Preparing key reports (performance metrics, KPIs, SLAs) on a regular basis
• Providing detailed analyses of business activities, including operations and team performance
• Tracking team and individual performance to meet KPIs
• Monitoring workloads for timely and qualitative task delivery
• Collaborating with management to identify business requirements and develop reporting solutions
• Ensuring the accuracy and relevance of data for stakeholders
• Liaising between internal teams and external partners for data clarity and report justifications
• Coordinating reporting requests from teams and vendors
• Identifying process improvement opportunities from data trends
• Supporting strategic initiatives with data-driven business insights
• Responding to ad hoc analysis requests and operational issues
• Developing custom reports to address unique operational needs

Education, Experience and Technical Skills

• Bachelor’s Degree in Mathematics, Computer Science, Finance, Banking, or any other Business-related studies
• Advanced knowledge of Microsoft Office (Excel & PowerPoint)
• Proficiency in data analysis tools and reporting software (e.g., Excel, Power BI, etc.)
• Excellent verbal and written communication skills in English and Greek
• Adept at queries, report writing and presenting findings

Competencies

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Ability to manage multiple priorities and work effectively under deadlines
• Flexible to prioritize daily tasks and allocate emerging requirements to team members
• Proactive and Can-Do attitude