This role is for one of the Weekday's clients

Salary range: Rs 4500000 - Rs 6000000 (ie INR 45-60 LPA)

Min Experience: 7 years

Location: Bangalore

JobType: full-time

We are looking for a dynamic and results-driven Lead – Account Management to drive customer relationships, revenue growth, and overall client satisfaction. In this role, you will take ownership of key accounts, ensuring their success through strategic engagement, proactive problem-solving, and value-driven solutions. You will collaborate with cross-functional teams, including sales, product, and customer support, to maximize client retention and expansion opportunities.

Key Responsibilities

1. Client Relationship Management

• Serve as the primary point of contact for key accounts, building and nurturing strong, long-term client relationships.
• Develop a deep understanding of client needs, business objectives, and industry trends to offer tailored solutions.
• Act as a trusted advisor, ensuring that clients maximize the value of our products and services.

2. Account Growth & Retention

• Drive revenue growth through upselling and cross-selling opportunities within existing accounts.
• Monitor key account health metrics and implement strategies to improve client engagement and retention.
• Identify risks to client satisfaction and proactively address them to maintain long-term partnerships.

3. Strategic Planning & Execution

• Develop and execute account strategies aligned with company goals and client success.
• Work closely with sales and marketing teams to align account management efforts with business development initiatives.
• Leverage data and insights to make informed decisions, optimize account performance, and forecast revenue opportunities.

4. Cross-Functional Collaboration

• Partner with product and technical teams to relay client feedback and influence product improvements.
• Work closely with customer success teams to ensure seamless onboarding, training, and support for clients.
• Collaborate with leadership to refine account management strategies and best practices.

5. Reporting & Performance Analysis

• Track and report key account performance metrics, including revenue growth, churn rates, and customer satisfaction.
• Provide regular updates and insights to senior management on account trends and strategic opportunities.
• Utilize CRM tools and data analytics to optimize account management processes.

Qualifications & Skills

•  Experience: 7+ years in Account Management, Customer Success, or a related field, preferably in B2B environments.
•  Industry Knowledge: Experience in [industry name, e.g., SaaS, telecom, fintech, etc.] is preferred.
•  Relationship Management: Proven ability to manage and grow key accounts with a strong client-first mindset.
•  Sales Acumen: Track record of successfully upselling and cross-selling solutions to existing clients.
•  Analytical Skills: Ability to leverage data insights to drive account performance and strategic decision-making.
•  Communication: Excellent verbal and written communication skills to engage with stakeholders at all levels.
•  Collaboration: Strong ability to work across teams and influence decision-making without direct authority.
•  Technical Proficiency: Familiarity with CRM software (Salesforce, HubSpot, or similar) and data analytics tools is a plus.