Patrique Mercier Recruitment is proud to offer an exciting opportunity for Italian Speaking Customer Service representatives within the Telecommunications Department. Our agency specializes in connecting skilled professionals with top companies across various industries, ensuring a perfect fit for both candidates and employers. In this role, you will provide essential support to Italian-speaking clients, helping them navigate telecommunications services and addressing their inquiries effectively. Located in an environment that embraces cultural diversity and professional growth, this position is ideal for those passionate about customer service and the telecommunications industry. Join our dynamic team at Patrique Mercier Recruitment and contribute to delivering exemplary service while advancing your career!

Responsibilities

• Provide exceptional customer service to Italian-speaking clients through phone, email, and chat.
• Assist customers with inquiries regarding telecommunications products and services.
• Resolve issues and complaints professionally and efficiently, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure a seamless customer experience.
• Stay up-to-date with product knowledge, company policies, and industry trends.

• Fluency in Italian and English (both spoken and written); proficiency in additional languages is a plus.
• Previous experience in customer service or the telecommunications sector is highly desirable.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Familiarity with customer service software and tools is advantageous.
• Problem-solving mindset with a passion for helping customers.
• Willingness to learn and develop professionally in a dynamic environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )