Mercier Consultancy Bulgaria is searching for a motivated German Speaking Customer Support Agent to join our Artificial Intelligence (AI) Department. In this pivotal role, you will be the first point of contact for clients utilizing our AI solutions. Your primary responsibilities will include responding to customer inquiries, providing technical assistance, and ensuring that users have a smooth and positive experience with our innovative AI products. Your fluency in German will be essential in delivering excellent support to our diverse clientele and helping them maximize the potential of our AI technologies. If you're tech-savvy and enjoy helping customers navigate advanced solutions, we invite you to apply.

Responsibilities

• Deliver outstanding customer support in German through various channels, including phone, email, and chat.
• Assist clients with inquiries related to the use and implementation of AI technologies.
• Troubleshoot technical issues and provide effective solutions in a timely manner.
• Educate users about features and functionalities of AI products to enhance their understanding and utilization.
• Document customer interactions and technical issues to contribute to knowledge base improvement.
• Collaborate with product and technical teams to resolve complex customer issues.
• Stay updated on the latest AI trends and product developments to provide informed support.

• Fluency in German and English, both written and verbal.
• Prior experience in customer support, particularly in technology or software environments, is preferred.
• A solid understanding of artificial intelligence and its applications is an advantage.
• Excellent communication and interpersonal skills with a strong focus on customer service.
• Ability to troubleshoot technical issues and articulate solutions clearly to users.
• Proficiency in using customer service software and support tools.
• Flexibility to work during evenings or weekends as needed.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...