Job Purpose:

To deliver cards sales target and ensure that operation excellence is delivered to the existing customers.

Principal Accountabilities:

• Acquire new Shell card customers through meaningful growth strategy using adequate selling and negotiation techniques.
• Understand and promote Shell card products and services based on exiting CVP.
• Manage Shell cards customer relationship and ensure retention measures are in a place.
• Manage Shell cards operations with support from back office and ensure adherence to current SLA.
• Coordinate all aspects of Shell card accounts re-structure requests.
• Dealing with dealers in regards to Shell cards credit notes issues.
• Manage debtors and overdue clearance for Vivo Shell card customers.
• Manage staff relationship with card provider and ensure operations adherence to SLA.
• Manage all aspects of payment/ loyalty terminals performance and processes working closely with retailers and territorial managers.
• Provide Shell cards statistical data on volume trend.

Key Challenges:

• Achieve acquisition targets while maintaining customer retention.
• Manage change to a fast-growing retail environment.

Job Knowledge, Skills & Experience

Competencies:

•  Drive results
• Prospection/ Selling and negotiation advanced skills
• Project Management advanced skills
• Meeting and exceeding customers’ expectations
• Communicate effectively
• Analytical and numerate
• Teamwork
• Marketing skills
• Financial skills
• Change Management

Other requirements:

• Work well under pressure with minimal supervision
• Demonstrates organizational skills and a team player
• Focus on customer and clients
• Good knowledge of Microsoft office (Excel, PowerPoint, word)
• Some understanding of IT programming

Academic qualifications:

• Degree holder
• At least 3 years’ experience in sales