Email & Retention Marketing Manager needed in United Kingdom

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Email & Retention Marketing Manager

Company: WORKHUB AGENCY

Job Location: United Kingdom

Job Type: FULL_TIME - (ON_SITE)

Job Salary: 0 USD per month.

Date Posted: April 16, 2025

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Job Description

Role: Email & Retention Marketing Manager (E-Commerce)Function: Email and SMS Marketing | Klaviyo Campaigns & Flows | Retention Growth StrategyResponsibility: Drive customer retention and revenue growth through email and SMS marketing for e-commerce brands.Reports to: Head of CRMLocation: Hybrid/Flexible – Leeds Head Office & Remote OptionsCompensation: £24,000–£35,000 + 26 Days Paid HolidayAbout Soar With UsFounded by Olly Hudson and Joe Marston in 2019, Soar With Us is one of the fastest-growing e-commerce advertising agencies in the UK, with a team of 40 A-Players. In 2024, we profitably spent over £250m across Meta, Google, and TikTok for brands like The Essence Vault, Art of Football, Bee Inspired, and more.After a major internal restructure in 2024, we’re on a mission to scale our retention department to new heights. As an Email & Retention Marketing Manager, you’ll be at the core of this growth, executing high-impact Email and SMS marketing strategies through Klaviyo, driving serious results for our clients — all while embodying our values of: Extreme Ownership – full responsibility for your accounts and results. Quality – consistent excellence, from strategy to execution. Profit – making money is good, for us and our partners. Personal Happiness – loving what you do, every day. Retention Strategy: Own and develop email and SMS retention strategies to drive customer loyalty, LTV, and profitability for e-commerce brands. Klaviyo Campaign Execution: Build, automate, and optimise email and SMS campaigns, flows, and customer journeys directly in Klaviyo. Performance Optimisation: Leverage Klaviyo data and reporting, Shopify insights, and Triple Whale analytics to refine campaigns and drive measurable revenue growth. Client Communication: Manage and build strong relationships with a portfolio of e-commerce clients, communicating regularly through Slack, Google Meet, and reports. Deliverability & Best Practices: Ensure all campaigns meet best practices for deliverability, compliance, and performance. Innovation & Upskilling: Stay ahead of the curve on Klaviyo features, e-commerce retention trends, and new tools. Bring new ideas and cutting-edge strategies to the team weekly. Specialist Development: Develop deeper expertise in a specialist area like SMS growth, deliverability, segmentation, or automation. Collaboration & Mentorship: Work closely with the Head of CRM to align on client strategies and outcomes. Help mentor junior team members through training and knowledge-sharing. What Success Looks Like6 Months: You're consistently improving client retention metrics (repeat rate, LTV, customer engagement). You've launched impactful new flows and campaigns across your client portfolio. You're seen as a go-to Klaviyo expert inside the team. The Head of CRM says: “We couldn't have scaled this fast without them.” 12 Months: You’re handling whale-size brands, known for delivering outstanding retention results. You’ve rolled out new retention tactics or technology (e.g., SMS strategy, hyper-segmentation) that the whole agency adopts. Promotion to Senior Email & Retention Marketing Manager firmly within reach. 24 Months: You’ve built a personal brand in the e-commerce retention world. You've introduced game-changing processes or Klaviyo innovations. You’ve helped mentor and grow the entire CRM department. RequirementsMindset: Ownership mentality: you win or learn, you never blame. Proactive, solutions-driven, and resilient under pressure. Attention to detail is second nature to you. Confident relationship-builder with strong communication skills. Ability to self-manage priorities in a fast-paced agency environment. Skills & Experience: 2+ years hands-on experience with Klaviyo for e-commerce email marketing. Proven results in driving revenue through email flows, campaigns, and SMS. Familiarity with Shopify, Attentive, and Triple Whale. Agency experience preferred, or in-house experience with a 7–8 figure DTC e-commerce brand. Strong analytical skills — able to read the numbers and act on them fast. Incredible Client Base: Work with fast-growing, exciting DTC brands globally. Skill Development: Access to diverse projects, training, and regular senior mentorship. 1:1 Coaching: Direct support from senior leadership to sharpen your e-commerce retention skills. Startup Energy: Be part of a fast-scaling agency where your ideas genuinely shape the future. Flexible Working: Balance remote working with vibrant collaboration days in Leeds. Social Life: Monthly social events and quarterly celebrations.

About WORKHUB AGENCY

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