E-Commerce Customer Support Specialist (Remote)

Company: WORKHUB AGENCY

Job Location: Philippines

Job Type: FULL_TIME - (ON_SITE)

Job Salary: 0 USD per month.

Date Posted: April 05, 2025

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Job Description

About the Role:We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent.Key Responsibilities: Provide exceptional customer support via email and phone, ensuring a seamless customer experience. Process returns and refunds efficiently using Refund Sniper. Manage and resolve customer order issues with professionalism and urgency. Handle FedEx and other carrier claims, ensuring accurate tracking and resolution. Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing. Maintain detailed records of customer interactions and resolutions. Requirements: Previous experience in e-commerce customer support, preferably in a remote setting. Excellent written and verbal communication skills with a clear, neutral or polished English accent. Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus. Ability to problem-solve and handle customer concerns with patience and professionalism. Strong attention to detail and ability to work independently in a remote environment. Why Join Us? Competitive salary and performance-based incentives. Opportunity to work remotely from anywhere. A collaborative and supportive work environment.

About WORKHUB AGENCY

Workhub offers the best jobs, internships and scholarship opportunities to millions of people around the world. Take a hold of your professional career today, start your journey to explore a world full of opportunities.

Application Deadline: April 05, 2025

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