About Outward

Outward is celebrating 50 years of providing high-quality support and care services to vulnerable people in London. We are proud to empower the people we support to live fulfilling lives, make positive choices, and embrace opportunities that matter to them.

As we embark on an ambitious digital transformation journey, we’re seeking a talented Digital Technology Projects Manager on an initial 18 months contract to lead and embed innovative solutions that enhance care delivery and operational excellence.

About the Role

This pivotal role will drive Outward’s digital maturity, overseeing the implementation of key systems such as Digital Care Records, Time-Attendance, M365, and other business-critical platforms. You’ll work collaboratively with senior leaders and operational teams to deliver projects that improve efficiency, streamline processes, and foster a culture of digital confidence across the organisation.

Given the nature of our services, we’re particularly looking for someone with experience in the Care Sector or a related field such as healthcare or social work, who understands the operational and regulatory complexities of delivering frontline care. The first major project you’ll lead will be the implementation of a new digital care records system, and sector insight will be key to ensuring success from the outset.

If you’re an experienced digital leader with a passion for transforming organisations through technology, this role offers an exciting opportunity to make a meaningful and lasting impact in a values-driven environment.

Key Responsibilities

• Lead the delivery of Outward’s digital transformation strategy, ensuring alignment with organisational objectives.
• Manage end-to-end project implementation, developing systems such as digital care records - Nourish, M365, etc.
• Work with teams to design and deliver training programmes that improve digital literacy and enable effective system use.
• Ensure seamless integration and ongoing optimisation of digital systems across the organisation.
• Promote a culture of digital confidence, designing training programmes to enhance staff digital literacy.
• Use data and analytics to drive decision-making, monitor performance, and demonstrate impact.
• Develop processes to monitor system performance, troubleshoot issues, and manage system upgrades.
• Ensure systems are configured to capture and report key performance indicators, enabling data-driven decision-making.
• Provide expert advice to senior leaders and act as a key point of contact for external vendors.

Full JD is available on request.

How to Apply

If you’re ready to make a difference and have the skills and experience for this role, please submit your CV and a covering letter (preferably in one document). In your covering letter, outline your motivation for applying, how your skills align with the role, and highlight relevant achievements. In the subject line, please state clearly the role you are applying for and your name.

The closing date for all applications is 22nd April 2025, however it is only an indicative date.

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. It would be great to hear from you.

We are committed to equal opportunities and welcome applications from all sections of the community.

As an employer, who aspire to become Disability Confident Committed, we aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. Please indicate clearly at the beginning of your supporting statement if you have a disability (as defined by the Equality Act 2010), and you wish to be considered for an Offer Of an Interview (OOI) Please note that the OOI is available to disabled candidates only. Regrettably, any false declaration of disability in order to secure an interview will impact on your overall application.

Essential:

• Degree in IT, Computer Science, or a related field, or equivalent professional experience.
• Proven experience leading digital transformation projects, including successful systems implementation and embedding.
• Demonstrable experience and knowledge of systems development, integration, and maintenance—including platforms such as Care Records (e.g. Nourish) and Time & Attendance systems (e.g. Sona).
• Excellent project management skills, including planning, budgeting, and stakeholder engagement.
• Strong analytical and problem-solving abilities, with experience in identifying risks and implementing effective solutions.
• Established experience in producing both high-level strategic and operational reports, using data and appropriate reporting tools.
• In-depth knowledge of digital systems, including M365 and other business-critical platforms.
• Strong understanding of data security, compliance, and regulatory standards (e.g. GDPR).
• Exceptional communication skills, with the ability to convey technical concepts clearly to both technical and non-technical audiences.

Desirable:

• Project management certifications (e.g., PRINCE2, Agile, or PMP).
• Experience in the care or non-profit sector.

•  Experience in implementing, or developing, or using the following systems: Sona Time Attendance, Nourish care records, Workable ATS, iTrent HR system.
• Knowledge of assistive technologies and their application in care delivery.

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsided by Outward.

Benefits

We value our staff and offer a comprehensive benefits package, including:

·         25 days annual leave (excluding Bank Holidays)

·         Comprehensive Learning & Development Programme

·         Cycle-to-Work Scheme

·         Employee Assistance Programme (Health Assured)

·         Pension Scheme and Death in Service Benefit