Customer Support Consultant

Job Desc :

• Conduct end-to-end of customer support processing in accordance with the established SOP
• Provide service excellence according to the clients needs through Ticket Apps, Telephone, Email, or WhatsApp Support
• Conduct training about gaji.id system to the clients effectively
• Managing Customer Support Reports and Documentation accordance with established SOP

Req :

• Bachelor degree in Information System, Accounting, Management or related qualification
• Have knowledge in payroll calculation and tax (Pph 21)
• Familiar with the management of BPJS Kesehatan and Ketenagakerjaan
• Have used HRIS/HRMS
• Able to communicate properly and clearly to the clients, detail-oriented
• Able to communicate in English
• Willing to travel