• Relevant experience in customer success, technical account management, or technology consulting;
• Strong business and technical acumen (ideal persona has consulting and SaaS experience);
• Technical background with the ability to quickly grasp and understand new technologies and systems;
• Experience in driving large-scale transformation and implementations with strong program and project management skills;
• Ability to navigate large global organizations and persuade key stakeholders through data, facts, and vision;
• Possess a natural and consultative approach when engaging with senior stakeholders;
• Strong communication skills and ability to translate Omilia use cases into customer business landscape;
• Ability to develop a deep understanding of the Omilia product and how it has been implemented for specific customers;
• Strong analytical skills to evaluate customer data and provide business insights and improvement opportunities;
• Ability to support customers in multiple time zones including the United States;
• Fluent in English and German.

Will be a plus

• Experience with Contact Center and IVR solutions;
• Experience in AI-related business.

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.