Customer Success Manager needed in Brentford, England, United Kingdom

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Customer Success Manager

Company: WORKHUB AGENCY

Job Location: Brentford, England, United Kingdom

Job Type: FULL_TIME - (ON_SITE)

Job Salary: 0 USD per month.

Date Posted: April 05, 2025

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Job Description

Job Overview We are seeking a strategic and results-driven Customer Success & Operations Assistant to join the customer success and service team. This role is a stepping stone to potentially leading customer success and managing a team. The ideal candidate will have strong problem-solving skills, take full ownership of issues, drive resolutions, and focus on improving operational efficiency and reducing costs. Duties • Integrate within the customer success team and support daily operations. • Understand and resolve customer issues, taking full ownership until resolution. • Improve customer satisfaction, retention, response times, and overall buying experience. • Identify and implement process improvements to enhance team performance and reduce costs. • Act as an escalation point for complex issues. • Analyse inefficiencies and uncover cost-saving opportunities. • Develop and maintain detailed process documentation and SOPs. • Monitor and report on performance metrics (e.g., customer satisfaction, response times). • Collaborate with Sales, Product, and Marketing to align goals and streamline operations. Skills • Proven experience in customer success or customer service. • Excellent written and verbal communication skills. • Additional European languages are a plus. • Comfortable handling customer and supplier calls. • Experience working with remote and hybrid teams. • Strong leadership skills with a desire to grow into a management role. • Highly motivated with a positive attitude. • Analytical mindset with the ability to solve complex problems. • Ecommerce experience is a plus. • Proficient in using software applications: o Microsoft Office, Google Suite o CRM (e.g., Salesforce) o eBay, Amazon, Outlook o Warehouse and Order Management Systems o Delivery Tracking Platforms This role offers a unique opportunity to develop leadership skills and drive meaningful improvements in customer experience and operational efficiency.

About WORKHUB AGENCY

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