At Genesis Orthopedics & Sports Medicine, our mission is simple: to help our patients move more freely, function better, and live life to the fullest. We believe accessible, high-quality care should be available to everyone—not just the privileged few. That’s why we proudly accept all public insurance and serve the uninsured with compassion and excellence.

About the Role

We are seeking a bilingual Call Center Representative to join our remote team. This role plays a vital part in ensuring a smooth experience for our patients—from the first phone call to a successfully scheduled appointment. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, patient-focused environment.

Key Responsibilities

• Efficiently handle incoming calls, with a primary focus on scheduling patient appointments.
• Communicate clearly and professionally with both patients and internal team members.
• Maintain a calm, friendly, and patient demeanor in all customer interactions.
• Accurately manage and update appointment schedules.
• Use Epic (or a similar EMR system) to document and track interactions and appointments.

Qualifications

• Fluency in both English and Spanish is required.
• Native or near-native English proficiency strongly preferred.
• Comfortable handling calls for most of the workday.
• Previous experience with Epic or other EMR systems is a plus.
• Strong communication, organizational, and interpersonal skills.
• Prior experience in a medical or customer service setting is a plus.

What We Offer: 

• A mission-driven, collaborative environment focused on ethical innovation in healthcare. 

• Opportunities to make a tangible impact on the lives of staff and patients alike. 

• Competitive compensation and benefits aligned with our values of equity and sustainability.