Customer Service Representative needed in Calabarzon, Philippines

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Customer Service Representative

Company: WORKHUB AGENCY

Job Location: Calabarzon, Philippines

Job Type: FULL_TIME - (ON_SITE)

Job Salary: 0 USD per month.

Date Posted: April 06, 2025

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Job Description

ABOUT THE JOBTo empower “living” in a connected world!Dash Living is Asia Pacific’s new generation of rental solutions in Hong Kong, Singapore, Tokyo, and Sydney. We are creating a global accommodation community through sharing economies, tech, and unique tenant experiences, empowering discerning urban professionals to live and thrive in the most expensive cities in the world. Founded in 2014, venture capital-backed by MindWorks Ventures, Grosvenor, Taronga Ventures, and more.We’re looking for a proactive Customer Service Representative to support day-to-day operations, ensuring a seamless experience for our tenants. This role involves handling customer inquiries, resolving issues, managing data entry, and providing real-time chat and email support. You will play a key role in troubleshooting technical problems, managing escalations, and improving customer satisfaction through thoughtful solutions.Come and join us if you want to be a Dasher and enjoy learning in a fast-paced environment!WHAT YOU'LL DOCommunicate with internal and external stakeholders for day-to-day operations.Data Entry; Creates, updates, and maintains customer records.Provide real-time chat support in expediting issues, and resolutions to increase customer satisfaction.Resolve customer complaints effectively through careful analysis of situations and determination of the required resources for win-win resolutions.Handle email inquiries, questions, and concerns about a company's products or services.Resolving issues and troubleshooting technical problems.Handling customer complaints and email escalations of the department.Collecting and analyzing customer feedback. WHAT WE'RE LOOKING FORDiploma / Bachelor's /College Degree / Equivalent ExperiencePreferably at least 2-3 years of relevant experienceBasic Excel knowledgeCritical thinker and meticulousAttention to detail is a mustGreat interpersonal skills and a team playerAble to multitask and work independently with minimal supervisionAble to work independently, multi-task, and meet deadlinesExcellent Oral and Written Communications skillsPERFORMANCE KPI:Stakeholder FeedbackCustomer SatisfactionCustomer Response TimeEmail QualityProblem Solving Accuracy WHAT WE OFFERA dynamic startup environment with career progressionExperience in working with overseas teamsCompetitive salaryFringe benefits + Extra leavesSalary: Starts at S$700

About WORKHUB AGENCY

Workhub offers the best jobs, internships and scholarship opportunities to millions of people around the world. Take a hold of your professional career today, start your journey to explore a world full of opportunities.

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