Are you looking to take your Customer Service and Administration skills to the next level?

Forms Express is a leader in Payments,  digital solutions, AI for local government— in addition to secure print and mail, is seeking a highly organised Customer Service Administrator to join our dynamic team. If you thrive on accuracy, efficiency, and providing top-notch support to both customers and colleagues, we want to hear from you!

Key Responsibilities

•  Data entry and reporting - accurately input customer orders, details, and project data into our systems.
•  Generate and distribute - regular and ad-hoc performance reports for the management team.
•  Invoicing and financial administration - prepare and process invoices for various services, ensuring on-time delivery to clients.
•  Verify billing details - for accuracy and maintain meticulous financial records.
•  Customer job management - act as the primary contact for customer inquiries, requests, and follow-ups.
•  Coordinate ongoing orders and projects - to keep tasks on schedule and clients informed.
•  Stock and inventory control - track inventory levels, update records, and manage reordering requirements.
•  Collaborate with internal teams - to anticipate supply needs and avoid shortages.
•  Transitions and change requests (SOW) - coordinate changes in project scope by working closely with internal departments and communicating updates to customers.
•  Document and archive - all change requests to maintain precise project records.
•  Pricing and quotations - provide clients with accurate pricing estimates and quotations for services.
•  Partner with finance and senior management - to maintain competitive, profitable pricing strategies.

Qualifications & Skills

•  Administrative Strength - proven experience in data entry, scheduling, and record-keeping.
•  Technical Proficiency - skilled in Microsoft Office (especially Excel) and familiarity with CRM/ERP systems.
•  Detail-Oriented - strong attention to detail, ensuring precision in data and financial tasks.
•  Customer Focus - excellent communication and interpersonal skills for handling inquiries and resolving issues.
•  Team Player - comfortable collaborating across various departments to achieve common goals.
•  Adaptability - capable of managing shifting priorities, new projects, and customer requests proactively.

Why Forms Express?

•  Industry Leadership - work with a pioneering company in payment and AI solutions for local government, as well as secure print, mail, and digital services.
•  Growth Opportunities - develop your professional skillset and advance within a supportive environment.
•  Collaborative Culture - join a tight-knit, energetic team that values innovation and continuous improvement.
•  Competitive Compensation - enjoy a fair salary, benefits that reflect your contributions and free parking.

Join Forms Express. Apply to register your interest. Please note only shortlisted candidates with working rights will be contacted.