Metlen Energy & Metals is a global industrial and energy company covering two business Sectors: Energy and Metallurgy. The Company is strategically positioned at the forefront of the energy transition as an integrated utility, while already established as a reference point for competitive green metallurgy at the European and global level. It has a consolidated turnover and EBITDA of 5,492 million and 1,014 million, respectively, and employs more than 6,583 direct and indirect employees in Greece and abroad. At Metlen Energy & Metals, we are catalysts for a sustainable future, leading the green energy transition with innovative solutions while being a reference point for competitive green metallurgy. Our global presence covers two business Sectors: Energy and Metallurgy. With a consolidated yearly turnover of 6.3 billion and a workforce of over 5,500 dedicated individuals, we fuel success through cutting-edge technology and diverse talent.
We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, leaving a lasting impact. We foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.
We are currently looking for Contract & Representation Administrator (Maternity Cover - 1 year contract) to join our Operations Team part of our M Energy Customer Solution Division in our Paiania Offices.
By joining this role, you will be responsible for processing and managing customer Electricity and Gas Supply Contracts, ensuring accurate data in the CRM system, and handling contract-related requests.
Your Role Will Encompass

• Processing and managing Electricity and Gas Supply Contracts, including physical documents.
• Reviewing and validating applications with incomplete supporting documents, providing guidance on registration issues.
• Registering and updating customer data in the CRM database.
• Ensuring the accuracy of customer data entries in the CRM system.
• Conducting credit checks and logging results.
• Canceling supply contracts based on customer or partner requests.
• Managing requests related to the representation of Electricity and Gas meters.
• Handling departmental email communications with involved teams.
• Confirming and archiving contracts in both electronic and physical formats.
• Ensuring customer excellence for B2B and B2C contracts.
• Collaborating with regulatory bodies such as DEDDHE, RΑΑΕΥ, and DAPEEP on process operations.
  

• Bachelor’s or Diploma degree in Finance, Economics, or Mathematics.
• At least 2 years of experience in retail operations.
• Good command of the English language.
• Knowledge of billing systems (IEBS, Galaxy, SAP) will be consider as an asset.
• Strong communication and interpersonal skills.
• Excellent organization and planning abilities.
• Strong collaboration skills.
• Attention to detail.
• Effective time management.
• Critical thinking skills.
  

• Competitive remuneration package
• Ticket Restaurant Card
• Group Health Insurance program
• Protergia discount on electricity and natural gas bill
• Pension Plan