Jira Configuration: Customize and configure Jira projects, workflows, issue types, fields, and screens to align with business requirements.
Integration: Integrate Jira with other tools and systems (e.g., Confluence, Bitbucket, CI/CD tools) to enhance productivity and streamline processes.
User Support: Provide technical support to users, troubleshooting issues, and offering solutions to optimize their use of Jira.
Training: Conduct training sessions for team members on how to effectively use Jira and its features.
Reporting: Create and maintain dashboards and reports to track project progress, team performance, and other key metrics.
Collaboration: Work with cross-functional teams to gather requirements and implement solutions that improve workflows and processes.
Maintenance: Perform regular system maintenance, updates, and backups to ensure the integrity and security of the Jira environment.
Documentation: Maintain comprehensive documentation of configurations, processes, and best practices.
Interact with Vendor Support to resolve issues related to Clarity PPM
Support and Troubleshoots L1 and L2 tickets raised by End Users.
Bachelor Degree or higher in Computer Science or related field.
4-6 + years proven experience as a Jira developer or in a similar role, with a strong understanding of project management methodologies (Agile, Scrum).
Atlassian Certified (ACP100)
Proficiency in Jira administration, scripting (e.g., Groovy, JavaScript), and familiarity with REST APIs.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
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