Administrative Assistant (Full Time)

Industry: Container services, roll-offs, and recycling

Location: Tallahassee, FL (in-office)

Schedule: Monday - Friday from 8:00am - 5:00pm

Compensation: $18-20/hr commensurate with relevant experience

Summary of Mandatory Qualifications:

• Two (2)+ years of office-based customer service experience
• Reliable transportation to commute to our Tallahassee office
• Ability to pass a mandatory drug test
• Available to work Monday - Friday from 8:00am - 5:00pm

Full Job Description

About us: Marpan Supply Company has been in business in Tallahassee since 1966. For over 50 years we have been engaged in the container services business. Container Services includes leasing and providing all maintenance for garbage and recycling containers in all sizes (Front and Rear Loader, Hook-Lift and Roll-off Containers, Compactors and Balers). Excellent customer service is what sets us apart from our competitors. We believe this starts with ensuring our ~100 employees are happy to come to work every day-- a fact evidenced by our high retention/low turnover rate and infrequent external job openings.

About this position: We are looking to add a highly organized individual to our Account Management team. This position is responsible for coordination and support of customers with roll-off containers for construction & demolition materials taken to our Recycling plant. A background in administrative customer service will provide the foundational skills to succeed in this position.

Specifically, we are looking for someone who:

• Enjoys interfacing with customers and associates over phone, email, and in-person
• Finds joy in organizing, keeping to-do lists, and setting reminders for follow-ups
• Can be depended upon to show up on time each day and roll up their sleeves
• Doesn't mind working independently, but is also willing to assist other team members as needs arise
• Is a natural problem-solver; someone who takes initiative when they notice an issue
• Likes a high tempo work environment where there is always a task available to address
• After appropriate training is content to operate with little oversight

If this sounds like you, please read on!

Essential Job Responsibilities

• Manage new and existing accounts from start to finish
• Respond to requests for new accounts via phone or email, providing excellent customer service
• Promptly answer phone to address customer issues
• Create DocuSign lease paperwork with accurate information and submit to appropriate channels
• Maintain organized system of lease applications and follow up with city or customer for action needed
• Contact customers who are late on payments to facilitate the collections process
• Produce and email/mail invoices or copies of leases when requested
• Notify management of any issues that need to be addressed
• Assist with daily invoicing which is run through accounting software
• Run billing reports, confirming which clients receive digital bills versus paper
• Ensure emailed invoices go out, updating contact information as needed
• Use automated mail machine to fold paper invoices and print postage
• Handle credit card or cash payments, reconciling merchant website payments with accounting software
• Assist administration with other deposits, cash receipts, and accounts receivable as needed

Note: At Marpan, we know our specific industry or business practices may not be something you come to the table with. If this job description intrigues you, please apply. We'd like to find a good culture fit, as nearly all of the required skills can be taught over time. Our team is tight-knit (this specific position will join an office of 12), the office environment is relaxed (dress code is jeans and a nice shirt), and we appreciate hard workers who have a good sense of humor.

This job might be for you if you have:

• Two (2)+ years of office-based administrative or customer service experience
• A high school diploma or GED
• Reliable transportation to commute to our Tallahassee-based office each work week
• The ability to work Monday - Friday from 8:00am - 5:00pm with occasional overtime
• The ability to pass a required drug screening
• Experience with the Microsoft Office suite of products, particularly Outlook and basic Excel

We know that satisfied employees are key to a thriving business. We are pleased to offer:

• Competitive hourly salary of $18-20 (based upon your relevant experience), paid biweekly
• Health insurance through Capital Health Plan (Marpan covers ~80% of individual cost)
• 401k with up to 4% match
• Separate vacation and sick leave (begins accruing after 6 months of employment)
• Relaxed work environment with casual dress code
• A tight-knit team that collaborates in order to achieve company goals

If you think you’d be a good fit, we’d love to see you apply!

When applying, please upload your resume and provide thoughtful answers to the application questions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.