About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloo's innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role

We are seeking an experienced Account Manager with a strong focus on Business Development, Account Management, and Relationship Management to join our dynamic team.

Job Responsibilities

• Build and maintain strong, long-lasting client relationships
• Serve as the lead point of contact for all customer account management matters
• Understand client needs and objectives; propose solutions and services that meet their goals
• Ensure timely and successful delivery of our solutions according to client needs and objectives
• Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement
• Assist with challenging client requests or issue escalations as needed
• Collaborate with internal teams (e.g., sales, product, operations) to meet client expectations

• Entrepreneurial approach and a self-starter personality are a "must-have"
• Comfortable with tech driven implementation, data and analytics
• 3-5 years of business development/commercial experience in product/SaaS/enterprise sales preferably in a B2B retail environment
• Experience in Banks, Telcos, e-Wallets, e-commerce and payment related companies would be preferred
• Proven experience in managing the entire business cycle from prospecting to closure
• Exposure to multi-stakeholder management and high growth environments would be preferred
• Proficiency in English & Thai language